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The process of mobile top-ups to Cuba from the US

Nov 10 , 2023

Top-ups to Cuba from abroad became a regular practice over a decade ago. The Cuban Telecommunications Company (ETECSA), unique of its kind in the country, implemented this method and made it popular by offering top-up promotions making them an attractive offer to all involved in the process. People from abroad who top-ups for their relatives are using it to keep in touch with them.

Nowadays, ETECSA regularly informs users about available top-up promotions, ranging from data bonuses, minutes for calls, SMSs, including the possibility of exponentially multiplying the credit balance. It is important to note that these offers are subject to a minimum top-up amount to apply for the promotion, any top-ups not reaching this minimum amount are not eligible for these benefits. The well-known creativity of Cubans has turned this resource into a strategy for all kinds of transactions.


Why should you top up to Cuba your relatives during the promotions?


First of all, there is the simple goal of keeping in touch, but on the other hand, there are the well-known “sales of credit”, or ETECSA’s own offers.

Selling balance: as most communications nowadays are via the internet, people spend much more on mobile data than on SMS or calls. As a result, the vouchers offered by ETECSA for top-ups from abroad are usually adequate for users, and the extra balance can be sold to someone else.


Selling promotional offers


Another widely used alternative is the sale of the promotional bundle as a whole. This involves the person in Cuba collecting the details of a customer who is paying to receive a top-up of this type, then sending them to a person abroad, and this person then makes the top-up. This is a method for receiving money in Cuba, although in a indirect way to avoid any possible bureaucratic formalities.

These alternatives emerge as creative solutions to the financial restrictions imposed by the United States on transactions with Cuban companies. At certain times, many people living in other countries have found in this way a way to economically support their relatives in Cuba.


Current offer in force


Cubacel informs by SMS service: From 6 to 12 November international promotion: FIVE TIMES the balance of your top up, when receiving between 500 and 1250 CUP.

Now, if at this point you are already persuaded to top up the mobile credit of your family or friends, please have a look at how the process can be achieved:


Mobile top-up provider


First of all, it is very important to find a service provider that allows mobile top-ups to Cuba from the United States. There are a number of companies and online platforms offering this service, so it is always worth checking and choosing a trustworthy provider.

Opapeleo provides this service quickly and securely. Once you have read this text, please visit our top-ups section. In the event of still having doubts about any step of the process, the operator will assist you by answering any queries you may have.


Registration and verification


Once the provider has been chosen, an online registration is usually required to create an account. During this process, verification of identity and other details may be required to comply with financial regulations.


Operator selection in Cuba


Once the account is set up, you can generally select the operator you want to top up, however in Cuba there is only one telecommunications company: ETECSA, so this is the only possible option.


Entering the top-up number and sum


Then, please type in the telephone number of the person in Cuba to whom you wish to top up, as well as the required amount of money to be topped up. Please verify that you have entered the correct number in order to avoid mistakes.


Payment & confirmation


Once the details have been entered, the top-up amount will be paid using the payment methods accepted by the service provider. This may include options such as credit cards, debit cards or other forms of electronic payment.


Top-up delivery


Once the payment is completed, the top up will be processed and delivered to the telephone number in Cuba provided during the transaction. The person receiving the top-up in Cuba will be notified of the additional balance on their mobile phone.


About Us


Opapeleo is your agency for procedures 100% online or telephone. We are in Washington DC 150 meters away from the Cuban Consulate. We provide services for the Extension and Renewal of Cuban passport, Legalisations, Powers of attorney on all kinds, Authorisations for minors to leave the country, DVT, Visas to Cuba, Top-ups, applications for Cuban certificates, delivery of official documents and all kinds of procedures related to Cuba.


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