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General FAQs

What kind of services does Opapeleo offer?

Opapeleo provides a variety of consular services to Cubans living in the USA involving renewal and extension of Cuban passports, visas to Cuba, legalizations, stay extensions, power of attorney, obtaining cuban citizenship and HE-11 entry permits. Opapeleo also organizes shipments and travel to Cuba and offers Cuban news in its blog.

How can I contact Opapeleo for assistance?

If you have any questions, send us a message through our contact page or call us at 202-800-4141. Our call center is open 7 days a week from 8AM – 8PM, eastern time (Sundays from 8AM – 2PM). You can also come directly to our central office open Monday to Friday from 8AM – 4PM in Washington DC, only 150 meters away from the Cuban Consulate at 2655 15th ST NW Apt 2, Washington, DC, 20009.

Where is Opapeleo located?

Opapeleo’s headquarters are located in Washington DC, only 150 meters away from the Cuban Consulate. Our address is 2655 15th St NW, Washington, DC 20009. We are open Mondays to Fridays 8AM – 4PM at the office but the call center is open 7 days a week.

What is Opapeleo’s mission?

Opapeleo is a facilitator for consular services at the Consulate of Cuba in Washington DC. We offer services 100% online with a call center that’s open 7 days a week. We want to not only offer good service to our customers, but we also aspire to be legendary and reach all the territories of the United States where there are no agencies to offer our type of services. For this, we have developed a system for our customers to complete everything from home, either online or over the phone.

How satisfied are customers with Opapeleo's services?

Opapeleo prides itself on receiving 5 stars out of 955 reviews and counting. We will continue to improve our services and please our clients to maintain this high level of satisfaction.

What are Opapeleo’s working hours?

Our call center is open 7 days a week, Mondays to Saturdays 8AM – 8PM and Sundays 8AM – 2PM. Call us or come to our offices for help regarding any problems encountered. You can also use the chat feature in www.opapeleo.com.

Why should I choose Opapeleo?

Opapeleo is the first consular agency to move all of their procedures 100% online and we are also the only ones with a call center open 7 days a week. We pride ourselves on having an amazing customer service team that is ready and willing to help our clients at any time. We are constantly improving our processes to ensure that our customers receive the best possible experience. In fact, continuous improvement is one of the key philosophies in our organization.

How does Opapeleo protect its users’ data?

Opapeleo follows generally accepted industry standards to protect and encrypt the personal information submitted to us, both during transmission and once it is received. Opapeleo will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. For more information, go to our privacy policy page.

What should I do if I see an error in my order?

If you see any errors in your order, call us at 866-497-6083. We are open 7 days a week. We will assist you with any issues and make corrections to your procedure.

What documents should I have ready when contacting Opapeleo?

When contacting Opapeleo, some useful documents to have available would be a form of identification as well as your passport, contact information, and form of payment. If making changes to an existing order, please have available the order number and order details to share with our customer service staff.

Discover all the services

Opapeleo offers a variety of products and services to the Cuban and American communities. We are pride of the excellent customer service and overall experience that we provide to all of our clients.

Passport Renewal

Temporary Travel Document (DVT)

Certificates issued in Cuba

Legal Authorization for Minors


Legal Advice in Cuba


What our clients think about the services.
Do you have any questions? Contact us and we will help you.