Home > News > Reasons for choosing Opapeleo’s services?

Reasons for choosing Opapeleo’s services?

Oct 9 , 2023

Opapeleo operates as one of the agencies of the Cuban consulate in the United States. These entities are located all over the United States, and represent an extension of the diplomatic institution in terms of the provision of services. In the following post, we take a closer look at why you should choose the services of Opapeleo to perform your procedures with the Cuban consulate in Washington, D.C.

Why choosing an intermediary agency instead of dealing directly with the consulate?

Since the outbreak of the COVID-19 pandemic, the Cuban diplomatic headquarters have remained closed for face-to-face procedures. Their courier and mail system is active, but using them is difficult for most procedures, as the consulate also has other responsibilities and as there is only one consulate (while there are many agencies) the procedures will vary and are less personalised than those you can get with an agency such as Opapeleo.

However, differences and particularities do exist between these consulate units, which influence the quality of the service they provide, the speedy completion of procedures and the results of these procedures.

Important factors when considering choosing Opapeleo’s services

  • Geographical location close to the Cuban consulate in Washington d.C.
  • Secure method of shipment and reception
  • Providing services according to your needs (online, via phone call, in person).
  • 24-hour availability to inform and assist our clients.
  • Website with up-to-date and comprehensive information regarding the services.
  • Payment and signature means according to existing technological possibilities

Some of these agencies also provide non-consular services. For example, they perform international top-ups from the United States to Cuba (a service in great demand by Cubans abroad) and handle parcel deliveries to the island.

Now you know a little more about the consulate agencies, their services and potential advantages, you are invited to learn more about the specific features we offer and why you should use our services any time you need them.

Geographical location close to the consulate

Opapeleo’s offices are located in Washington DC itself, just a few metres from the consulate, making the processing times among the most appealing of all agencies. You can reach us either in person, by telephone or online. If by accident or lack of knowledge you have approached the consulate to perform any of your procedures or to obtain information about them, please contact our offices and we will help you with everything you need.

New payment and delivery methods

The rates for the consulate’s services are fixed and the agencies cannot modify them under any circumstances. Please contact us or visit the website: misiones.cubaminrex.cu to find out the prices of each service.

For shipments our agency will mostly use FedEX, given the speed of their deliveries. However, our agency will always meet our client’s preferences and needs.

Opapeleo can provide services 100% online if required. You will always find an operator available on our website to answer your questions or receive information about your procedure, and the same applies in the event that you wish to contact us by telephone.

Our agency’s website is updated regularly with new content every week, you will find there how to access each service and the particularities of these services. We provide you with a guide for each procedure, even if eventually you do not choose our services, in these articles you will find all the information you need to know.

Online passport renewal without leaving home: digital signature

Among Opapeleo’s services, we have modern and up-to-date management systems. New features include digital signatures (with your finger – on touch devices or with a mouse), which enable you to verify your identity during processes without the need for them to exist on the physical plane or without having to move from one place to another.

On the other hand, procedures for passport renewal and first-time passport procedures are now much easier and cheaper. You no longer need to use a professional photographer to take a photo of this type of document, but, following the guidelines provided, you can easily take your own photo with your mobile phone camera.

These new features represent major savings in time and money for the user and are also a key factor in making our agency’s work more agile.

If you still have any doubts concerning our services, please contact our operators, because they will prove to you that our agency can handle your process in the best possible way, always in accordance with your needs as a user.

About Us


Opapeleo is your agency for procedures 100% online or telephone. We are in Washington DC 150 meters away from the Cuban Consulate. We provide services for the Extension and Renewal of Cuban passport, Legalisations, Powers of attorney on all kinds, Authorisations for minors to leave the country, DVT, Visas to Cuba, Top-ups, applications for Cuban certificates, delivery of official documents and all kinds of procedures related to Cuba.


Most read

Save on photos and mail shipments. With Opapeleo, process your request remotely in minutes.

Email Opapeleo tramitación del pasaporte

Receive tips and news related to your Cuban passport.

You might also be interested…

Choose the service

Read each option carefully and select the one that interests you the most.

New Passport

If you never had it before, it’s gray, lost, or aired before 2010.

More info

Passport Renewal

Obtain a new passport presenting a blue or red passport that is about to expire or has already expired.

More info

Certificates issued in Cuba

Any Cuban can request any document or certificate issued in Cuba from any location worldwide

More info


Topup your phone quick and easy. Repeat your topups with a single click.

More info

HE-11 Entry Permit

If you left Cuba before January 1, 1971 you can apply for a HE-11 and enter Cuba with your American passport.

More info


Visa or Tourist Card for foreigners to travel to Cuba.

More info

Birth Certificate


More info

Legal Advice on all aspects of Cuban law

Receive personalised legal advice

More info


Legalization of different documents such as birth certificates, death certificates, etc.

More info

Temporary Travel Document

The temporary travel document is for traveling with a letter in lieu of a passport

More info


What our clients think about the services:
Opapaleo offers a variety of products and services to the Cuban and American communities
Share This
Thank you! Your subscription has been confirmed. You'll hear from us soon.