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All about prepaid calling cards in USD

May 16 , 2024

Prepaid cards in freely convertible currency (MLC) are an alternative for the purchase of products and services that has been implemented in Cuba since 2021. You can now also use them to purchase fuel at gas stations that accept this currency.

The experience gained in using this option for intraisland trade, together with the country’s economic transformations, has led to the implementation of new ways of managing this resource and increasing the facilities for those who acquire it.

Prepaid cards can be used in all state-owned establishments or establishments connected to the island’s retail network, as long as they have point-of-sale (POS) terminals for payment with this card.

Nowadays, the range of possibilities offered by prepaid cards is growing, and the latest transformation of this method for e-commerce was implemented last January.


USD prepaid card features


  • Although prepaid USD cards can be purchased and recharged in any freely convertible currency accepted in circulation in the country, the dollar exchange rate is the current official exchange rate.
  • To use these cards, it will not be necessary to show identification at the point of purchase, as the cards are not personalized and their form of security is a PIN that can be shared with anyone.

Note 1:

If your card is lost or damaged and you forget your PIN, you will need to go to a BANDEC office. A new card will be issued at a cost of 3.00 USD.

  • Prepaid cards can be issued in the name of Cuban or foreign natural or legal persons, but other types of entities can also obtain this resource, such as MSMEs, non-agricultural cooperatives and others.

How do I get a prepaid card?


The customer can obtain his card by making an initial deposit of at least 50 USD, from which 4.00 USD will be deducted for the creation of the card. Then, with no minimum or maximum limit, you can load as much money as you want onto your card.

This can be done as follows:

  1. In cash at any branch of the Banco de Crédito y Comercio (BANDEC), as well as at exchange offices throughout the country, except on the Isle of Youth, which does not have such offices and uses the Banco Popular de Ahorro. At the time of purchase, the card will be issued.
  2. From abroad, you can purchase a prepaid card by bank transfer. You can then pick up the card at one of the BANDEC offices. In order to do this, you will need to provide the following information to the person to whom you want the money to be sent:
  • First and last names
  • ID card number
  • Address
  • Destination Branch

Note 2:

For top-ups, the destination store is replaced by the prepaid card number.

Validity of prepaid cards


The card is valid for 5 years from the date of purchase. You may receive a maximum refund of USD 100.00 or its equivalent in another MLC if you leave the country before your card balance is exhausted.

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